Due to the nature of downloadable products, we do not offer refunds on any purchase outside of very special circumstances. The buyer is responsible for making sure their order is correct before submitting payment. If you have purchased the same product more than once, or have a technical issue that a Kylee Support team member was unable to resolve, you can request a product credit by emailing support@kylee.io. Please provide the order number(s) in your email to help the Kylee Support team in resolving the issue.